Website Privacy Notice – June 2023

The following policy sets out how we, Mats Nationwide Ltd (company registration number 6346838), (hereafter referred to as “we”, “us” or “our”), collect, store, and use information about you when you interact with our website, matsnationwide.co.uk.

We respect your privacy and are committed to protecting your personal data; by using this website, you are signifying your acceptance of this policy. From time to time, changes may be made to this policy following review; in the case of alterations, this policy will be updated, and date stamped accordingly.

For clarification of some of the terms used within this policy, please refer to the glossary.

How to contact us

If you wish to make an enquiry regarding your data, you can contact us via the following details:
sales@matsnationwide.co.uk
01565 756152
No.1 Booths Park, Chelford Road, Knutsford, Cheshire WA16 8GS

The type of personal information we collect

Contact Information

When you contact us through the contact details listed on the website, or through the enquiry form, your contact details will be retained in accordance with your enquiry. This will include your name, email address and company name (if applicable).

Payment Details

When you place an order directly through the website, you are required to enter your payment details in order for us to fulfil the order.

Cookies

The cookies that we collect during the use of this website are for statistical and analytical purposes and are necessary to ensure the functionality of this website. By visiting this website, you have agreed to the use of these cookies.

At present, the following cookies are collected:

Server Logs

IP addresses associated with visits to this website are stored in server logs for less than XX days and are only used for the purposes of detection and prevention of fraud, unauthorised access, or other malicious activity.

Heatmapping

We utilise an external provider to produce heatmapping reports on the use of our website. Heatmapping ascertains areas of engagement throughout the site and presents this data in a visual format, the results from which are used to influence design choices. Any PII collected in this way is presented anonymously.

How we use your information

Your contact details and payment information are utilised in order to fulfil your order. If you set up an online account, your details will be retained in order to maintain your account and provide ongoing service.

If you place an order with us, your contact details will be retained within our customer list and will be utilised to send automatic order updates and marketing emails. By providing us with your contact information you have consented for your information to be processed. You have the option to opt-out of marketing communications; to do so, please contact marketing@matsnationwide.co.uk.

Your information is never sold to third parties.

Third-party data transfer

In order to fulfil your order, your customer information (including, but not limited to, contact details and address) may be transferred to a third party for the purpose of manufacture and delivery of the product. Any transfer to third parties will be subject to the same technical and organisational controls that are in place within Mats Nationwide to protect your data. No data is transferred outside of the UK/EU.

Lawful Grounds for Processing Data

Please refer to the below table in which we have determined the ways we plan to use your data, and the legal basis for doing so.

Your rights

In accordance with the Data Protection Act (DPA) 2018, you have the following rights in relation to the personally identifying information we may hold on you, namely:

1. to access your information and to receive information about its use
2. to have your information corrected and/or completed
3. to have your information deleted
4. to restrict the use of your information
5. to receive your information in a portable format
6. to object to the use of your information
7. to withdraw your consent to the use of your information
8. not to have significant decisions made about you based solely on automated processing of your information, including profiling;
9. to complain to a supervisory authority.

Your right to complain

As a data subject, if you believe your data has been mismanaged, you have the right to make a complaint at any time to the UK supervisory authority for data protection, the Information Commissioner’s Office (ico.org.uk). We would, however, appreciate the opportunity to deal with any concerns prior to this, so please contact us in the first instance.

Links to 3^rd party websites

This website includes links to third-party websites and applications (including, but not limited to, Trustpilot). Clicking on those links may allow third parties to collect or share your data; we do not control these third-party websites and are not responsible for their privacy controls.