1. Introduction
1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
2. Free delivery
2.1 We offer free delivery to all mainland UK addresses on all orders.
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
3. Geographical limitations
3.1 We will usually be able to deliver internationally, excluding the following countries and territories: Asia and The Middle East, South America, and Australia.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
- if your delivery address is on the United Kingdom mainland, you will be able to select a delivery method detailed on each product page, and the typical period for delivery of stocked products by this method is between 1- 3 working days.
Stock Items can be delivered next day or on a standard delivery of 2–3 working days.
Bespoke / custom items can take anywhere between 3-15 working days for delivery, depending on the product selected. Delivery times will be specified on each product page
4.2 If you place your order by Midday GMT/BST on a working day, then we can only offer guaranteed next day delivery on those products where it is indicated as being available on the product page. Where it is available, these time periods run from the close of business on that day; if you place your order after Midday GMT/BST]on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5. Delivery charges
5.1 There are no delivery charges for products.
6. Delivery tracking
6.1 Delivery tracking is not currently available in respect of any orders for our products.
7. Receipt and signature
7.1 Deliveries of bespoke custom mats must be received in person at the delivery address, and a signature must be provided. Standard stock items do not require signature.
7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
8. Additional deliveries
8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make [at least 1 more attempt] to deliver the products in your order.
9. Collection
9.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
- you provided the wrong address for delivery;
- there is a mistake in the address for delivery that was provided;
- the address for delivery is not reasonably accessible;
- the address for delivery cannot safely be accessed;
- if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
- if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
